Fastest Global CX Rollout
With eKomi, AXA Received a 70% survey response rate, the highest in the industry. More than 370,748 reviews collected!
Andrea Mendoza, AXA’s Group Global CX Manager:
“Perhaps most importantly, the eKomi monitoring tools protect the feedback collection process from review fraud without sacrificing transparency, one of AXA’s key objectives.”
“AXA entities across the globe have implemented eKomi’s customer experience monitoring tools to capture valuable feedback from our clients. We leverage insights from these reviews to ensure continuous improvements in the experience we deliver to customers.”
