Feedback collection: Collect your customers’ reviews & star ratings via email, SMS, checkout pop-ups, and via touch-screen directly at your point of sale (POS Terminal) or on-the-go (POS App). With eKomi’s user-friendly and brand-customized feedback forms you receive more and better authentic reviews.
Verification & management: We guarantee the authenticity and compliance of the reviews collected. Human feedback moderation included.
Mechanism to handle negative reviews: Although 94,39% of all ratings in the eKomi system are either 4 or 5 star ratings, negative feedback is something that can happen with any company. With eKomi you can answer your unhappy clients in a GDPR-compliant way and have a chance to help them receive what they expect from your business.
SEO-Optimized Feedback Certificate Page: You receive the constant flow of user-generated content that will help to rank your website higher on search results pages.
Analytics: Get valuable insights from the feedback collected.
